Difference between revisions of "Frequently asked questions"
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=== My addresses are not found or on the wrong place? === | === My addresses are not found or on the wrong place? === | ||
| − | Addresses are placed on the map by third-party | + | Addresses are placed on the map by third-party ''geocoding'' providers, e.g. Google Maps, Mapbox or HERE. Free users may hit the free usage limit of these suppliers, which has been decreased drastically compared to the early days. More details are in [https://support.routexl.com/t/addresses-not-found/754 this announcement]. See our documentation for hints and tips on [[geocoding]] |
=== Getting too many "address not precise" warnings? === | === Getting too many "address not precise" warnings? === | ||
Revision as of 14:49, 30 March 2022
Contents
General
Where is the app? How to install?
There is no Android or iOS app, our website is our app: it's a webapp. Open www.routexl.com in your smartphone browser and you're ready to go. To install a shortcut on your homescreen, see this page.
The map is empty, all white or grey?
Maps are delivered by third-party providers, like Google Maps, Mapbox or HERE. They may have a problem, or it may be unreachable because of network problems. You can change map provider by selecting another style for the map via Options > Styling > Map style
Addresses
My addresses are not found or on the wrong place?
Addresses are placed on the map by third-party geocoding providers, e.g. Google Maps, Mapbox or HERE. Free users may hit the free usage limit of these suppliers, which has been decreased drastically compared to the early days. More details are in this announcement. See our documentation for hints and tips on geocoding
Getting too many "address not precise" warnings?
This warning is given if an address is not placed exactly on a rooftop, e.g. when using a zip code without house number. To prevent these warnings, make sure to use complete address information. Or disable the warning at Options > Geocoding > Check address precise
Upgraded but can't add more addresses?
There may still be addresses on the map. Press the "Reset" button below the map to clear all addresses. If that does not help, your upgrade may not have been applied to your account yet. Reset your account's session, follow these steps
Routes
The route is not optimized?
Route optimization is enabled by default, but may get disabled when you sort addresses manually. Check the setting at Options > Routing > Optimize routes
The route shows straight lines between some stops?
First, check if your addresses are placed on the map on routable places, near a road. If all addresses are placed correctly, some roads may not be reachable by regular cars, e.g. service or private roads. To get access to more roads, use Options > Routing > Type > Deliveryvan
Can't find the total distance, or milage, or time for the route?
When a route is mapped, the totals are added below it. Scroll down below the map
The export to Google Maps does not work?
Google Maps has some quircks when accepting multiple stops, you may need to use a workaround. Read this page
Upgrades
What's the period for a single day upgrade?
If you upgrade via PayPal for a single day, e.g. "RouteXL 100 - Day" or "RouteXL 200 - Day", your upgrade starts when PayPal confirms your payment and is valid for 24 hours after your payment.
Where is the invoice for my upgrade via PayPal?
Upgrades via PayPal have no invoices. They have receipts which are based on and sent to the PayPal account. Read this page
How to cancel my subscription?
You do not need to cancel when you have upgraded for one single day or one single month. If you have a recurring upgrade, unsubscribe on our website or cancel the preapproved payment at PayPal. If you have a business subscription on invoice, you'll need to contact us. See this page
