* If you grant external access to an existing WEBFLEET user, it may take up to 24 hours to get activated. If you’re in a hurry: you’d better create a new user with these rights.
* '''External request not allowed [ERROR 8014]''' indicates that your WEBFLEET user is not correctly configured.== Error messages ==
* Special characters like &?#! in your Error messages from by the WEBFLEET password may incorrectly result .connect interface are shown in error message '''User does not exist [ERROR 1101]'''the RouteXL interface. Here are some common errors and their solution:
* '''=== External request not allowed [ERROR 8014] === This indicates that your WEBFLEET user is not correctly configured. Go to the WEBFLEET interface and double check if the user has Expert profile and external acces to the .connect interface. === User does not exist [ERROR 1101] === This may occur when you use special characters like &?#! in your WEBFLEET password. Change the password for this user. === Itinerary orders are not supported for this unit [ERROR 2615]''' === This error indicates your TomTom device does not accept an itinerary order. Disable the option when exporting a route to WEBFLEET. === Request quota reached [ERROR 8011] === This error is given when you have made too many requests in a short time period. If this happens too often, contact your TomTom Telematics representative to increase your request quota.
