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Session

763 bytes added, 16:01, 12 May 2020
Added checks
If you have an [[Upgrades|upgraded account]]your account, either via PayPal or via a business subscription, and but the route planner does not allow you to add more addresses, you may need to reset your session. To do so, you'll need to end your current session and create a new one.
== Checks == Before you reset your session, do these checks: * Tap the [[Import]] button and check the maximum number of addresses that is allowed. Does it match your subscription? * Make sure you are [https://www.routexl.com/blog/wp-login.php?redirect_to=https%3A%2F%2Fwww.routexl.com logged in]. Do you see your username on top of the website? * Try to [https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache#Bypassing_cache force reload] the website. The web browser may be using old data. * Check our [https://support.routexl.com support forums]. PayPal may be queueing their instant payment notifications during peak periods on their platform, which delays upgrades in our system. == Instructions == Follow these stepsto reset your session:
1. Log out of the website
8. Your session is now reset
 
== Contact support ==
 
If nothing of the above helped, [https://www.routexl.com/blog/contact contact our support] to check your account status.

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