Difference between revisions of "Session"

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If you have an [[Upgrades|upgraded account]], either via PayPal or via a business subscription, and the route planner does not allow you to add more addresses, you may need to reset your session. To do so, you'll need to end your current session and create a new one.
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If you have [[Upgrades|upgraded]] your account, but the route planner does not allow you to add more addresses, you may need to reset your session.
  
Follow these steps:
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== Checks ==
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Before you reset your session, do these checks:
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* Tap the [[Import]] button and check the maximum number of addresses that is allowed. Does it match your subscription?
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* Make sure you are [https://www.routexl.com/blog/wp-login.php?redirect_to=https%3A%2F%2Fwww.routexl.com logged in]. Do you see your username on top of the website?
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* Try to [https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache#Bypassing_cache force reload] the website. The web browser may be using old data.
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* Check our [https://support.routexl.com support forums]. PayPal may be queueing their instant payment notifications during peak periods on their platform, which delays upgrades in our system.
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== Instructions ==
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Follow these steps to reset your session:
  
 
1. Log out of the website
 
1. Log out of the website
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8. Your session is now reset
 
8. Your session is now reset
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== Contact support ==
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If nothing of the above helped, [https://www.routexl.com/blog/contact contact our support] to check your account status.

Latest revision as of 16:01, 12 May 2020

If you have upgraded your account, but the route planner does not allow you to add more addresses, you may need to reset your session.

Checks

Before you reset your session, do these checks:

  • Tap the Import button and check the maximum number of addresses that is allowed. Does it match your subscription?
  • Make sure you are logged in. Do you see your username on top of the website?
  • Try to force reload the website. The web browser may be using old data.
  • Check our support forums. PayPal may be queueing their instant payment notifications during peak periods on their platform, which delays upgrades in our system.

Instructions

Follow these steps to reset your session:

1. Log out of the website

2. Close the browser completely (all tabs and windows)

3. Wait 10 seconds

4. Open the browser and log in again

5. Wait 10 seconds

6. Press the "Reset" button

7. Wait 10 seconds

8. Your session is now reset

Contact support

If nothing of the above helped, contact our support to check your account status.