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If you have [[Upgrades|upgraded]] your account, but the route planner does not allow you to add more addresses, you may need to reset your session.
==Checks = Steps = Before you reset your session, do these checks: * Make sure you are [https://www.routexl.com/blog/wp-login.php?redirect_to=https%3A%2F%2Fwww.routexl.com logged in]. Do you see your username on top of the website? * There may be some old addresses on the map. Clear the map by using the "Reset" button below the map. * Tap the [[Import]] button and check the maximum number of addresses that is allowed. Does it match your current [https://www.routexl.com/subscriptions subscription]? * Try to [https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache#Bypassing_cache force reload] the website. The web browser may be using old data. * Check our [https://support.routexl.com support forums]. PayPal may be queueing their instant payment notifications during peak periods on their platform, which delays upgrades in our system. == Instructions == If none of the above solved the issue, follow these steps to reset your session:
1. Log out of the website
3. Wait 10 seconds
4. Open Start the browser , open the website and log in again
5. Wait 10 seconds
8. Your session is now reset
== Contact support ==
If nothing of the above helped, you may try to use a different internet browser (e.g. Chrome, Firefox, Edge or Safari), or even restart your system.
If that still does not solve the issue please [https://www.routexl.com/blog/contact contact our support] to check your account status.
