Upgrades

RouteXL is free to use for all routes up to 20 stops, under a Fair Use Policy. If you plan multiple routes a day, but never have more than 20 addresses to enter, there is no payment required. The free version is fully functional, you can use all goodies. Registration is not required. You can use the route planner without an account. You do need an account to change some Options. The API requires registration and is free for routes up to 10 stops.

The premium service allows you to add more stops to an itinerary. There are upgrades for routes up to 100 stops or more, for the time period of one day (24 hours), one month or recurring. Also, the premium service has higher quality maps and geocoding, using Google's premium services.

You can access the premium service via these methods:

• Upgrade your account
• Business subscription

The first method is automated and instantly available. The latter is processed manually and may take several business days.

Contents

Upgrade your account

Upgrading an account via PayPal is the most easy way to go premium. When you have a premium subscription, all you need to do is log in and the maximum number of stops per route is instantly increased. PayPal payments are easy, fast and secure.

• If you register a new account, you can choose a subscription at the same time. If you already have an account, you can add a subscription when you need it.

• When the subscription ends, your account will go back to the free level again. You'll be able to load and use the routes you made when you were premium and you can create new routes up to 20 stops.

• Accounts are personal, but you may be able to use it on several computers or locations. They are not locked to an IP address.

• Each account can only find one route at a time.

To upgrade your account go to: subscriptions

Receipt

When you upgrade via PayPal you will not receive an invoice, as the payment is made on beforehand, but you will receive a receipt via email. The receipt is based on the details of your PayPal account, will be sent to the email address of your PayPal account and has VAT based on the country of your PayPal account. If you need to have the receipt addressed differently, make sure to edit your PayPal settings before you make the payment. Once the receipt is sent, it can not be changed.

Upgrade not available

It may happen that your account was upgraded, but the route planner does not allow you to add more addresses to the map. If this happens, your session may need to be reset.

In case of persisting problems, you may also want to check the status page at PayPal.

Cancel subscription

You can cancel your PayPal subscription on our website or at PayPal.

Note: if you have bought an access code, or your account has a business subscription on invoice, these pages will not work for you.

Remarks

• If you live in Belgium you may wish to use Bancontact for your payment. You can not add Bancontact as a credit card in PayPal, but you can add money to your PayPal account.

Business subscription

Business users within the EU can request a business subscription on invoice. The costs are €40 EUR ex VAT per month for up to 100 addresses per route, or €75 EUR ex VAT per month for up to 200 addresses per route. Subscriptions can be cancelled on a monthly basis.

The application requires your business details and can be made using the request form. The business details will be checked before acceptance. This process requires a human hand and may take several working days.

To cancel a business subscription on invoice, send an email via our contact form.