679
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Added error 45
WEBFLEET is the professional fleet management platform of Webfleet Solutions, before October 2019 known as TomTom Telematics. RouteXL is connected to WEBFLEET via the ''WEBFLEET.connect interface'', which allows you to import orders from the fleetmanagement platform, optimize the route and send the sorted orders back to connected TomTom PRO devices.
Read more about WEBFLEET at https://www.routexl.nl/blog/routing-for-tomtom-webfleet/
The export dialog has the following options:
* Select device and date: TomTom satnav device and day for which the orders must be created.
* Add departure: make the departure address a seperate order on the device. Only required if one needs to drive to the departure first.
* Replace the current orders: will delete all of the currect orders on the device on the specified date. This is useful if orders were imported from WEBFLEET before.
The errors that are generated by WEBFLEET.connect are shown in the RouteXL interface. Here are some common errors and their solution:
'''Access denied [ERROR 45]'''
You have insufficient permissions to perform this function. Do you have a valid WEBFLEET account? Double check your credentials in [[Options|Options > WEBFLEET]]. Re-enter them and save.
'''User does not exist [ERROR 1101]'''
'''Account blocked [ERROR 1130]'''
There is an issue with your account at WEBFLEET. Contact Webfleet Solutions support to solve the problem. '''The user is not valid anymore [ERROR 1140]''' There is an issue with the user at TomTom Telematics WEBFLEET. Check the settings of the user in WEBFLEET, or contact Webfleet Solutions support to solve the problem.
'''Order already exists [ERROR 2515]'''
'''Request quota reached [ERROR 8011]'''
This error is given when you have made too many requests in a short time period. If this happens too often, contact your TomTom Telematics representative Webfleet Solutions support to increase the request quota for your WEBFLEET account.
'''External request not allowed [ERROR 8014]'''
'''HTTP Status 0'''
The WEBFLEET .connect server is not responding to your request to import/export orders. Their server may have is having technical issues, be is offline or too busy handling other requests. Get a cup of coffee and try again later. If the problem persists, contact Webfleet Solutions support.
