679
edits
Changes
Added the 15 min period
=== Receipt ===
When you upgrade via PayPal you will not receive an invoice, as the payment is made on beforehand, but you will receive a receipt via email. The receipt is based on the details of your PayPal account, will be sent to the email address of your PayPal account and has VAT based on the country of your PayPal account. If you need to have the receipt addressed differently, make sure to [https://www.paypal.com/myaccount/settingsprofile/ edit your PayPal settings] before you make the payment. Once the receipt is sent, it can not be changed.
=== Upgrade not available ===
It may happen that you have upgraded your account was upgraded, but the route planner does not allow you to add more addresses to the map. If this happensIt may take up to 15 minutes for your upgrade to be fully processed and your account status to be updated. When that period has passed and you're still not able to add more addresses on the website, your follow [[session|these steps]] may need to be resetyour session.
In case of persisting problems, you it's often PayPal delaying their instant payment notifications to our system. You may also want to check the [https://www.paypal-status.com/history/production status page] at PayPal.
=== Change payment method ===
=== Cancel subscription ===
The single ''day '' or single ''month '' upgrades stop automatically after the period ends, e.g. the "RouteXL 100 - Day" and "RouteXL 100 - Month" upgrades. These will not be repeated and there will be no automatic payment.
The ''recurring '' subscriptions via PayPal, e.g. "RouteXL 100 - Recurring", will be repeated monthly with automatic payments. You They can cancel a recurring subscription be cancelled every month, on [https://www.routexl.com/blog/subscriptions/ your subscriptions] page on our website , or on the [https://www.paypal.com/webscr?cmd=_manage-paylist preapproved myaccount/autopay/ automatic payments] page at PayPal.
Note: if your account has a ''business subscription on invoice, '' these pages will not work for you.
=== Move to other level ===
As your business grows you may need to move to another level, e.g. from 100 to 200 addresses. Unfortunately our system does not let you stack subscriptions. You'll need to [https://www.routexl.com/blog/subscriptions/ unsubscribe] and wait for the current period to end before you can resubscribe. Alternatively, [https://www.routexl.com/blog/contact/ contact support] to cancel it your current subscription for you right away, but you'll loose the remainder of the current period. You If you're in a hurry, you can also register a second account and upgrade that, but you'll have double costs. Another If you have some time and need more flexibility as a business, another option is move to a business subscription (see below).
=== Remarks ===
* Single day and single month upgrades can be paid with debit or credit card via PayPal without the need for a PayPal account. Recurring upgrades requires a PayPal account to store your payment method details.
* Our prices are set in EUR. PayPal will set the exchange rate to your local currency. If you need an estimate of our prices in your local currency try Google, see this [https://www.google.com/search?q=5+eur+to+usd EUR to USD example].
* If you have upgraded via PayPal, but the routeplanner does not let you add more destinations, reset your [[session]].
Benefits of the business subscription are:
* full business details and VAT on invoice
* payment by bank transfer, no credit card creditcard required* more stable, e.g. no PayPal IPN queueing (problems such as expired cards or [https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276 read thisqueueing])
* more flexible, e.g. 6 or 12 month on one invoice
* priority at support issues
Subscriptions can be cancelled on a monthly basis, unless you have chosen for a longer period paid in advance. To cancel a business subscription on invoice, just send an email via our [https://www.routexl.com/blog/contact/ contact form].
