Changes

* When the subscription ends, your account will go back to the free level again. You'll be able to load and use the routes you made when you were premium and you can create new routes up to 20 stops(10 locations via API).

When you upgrade via PayPal you will not receive an invoice, as the payment is made on beforehand, but you will receive a receipt via email. The receipt is based on the details of your PayPal account, will be sent to the email address of your PayPal account and has VAT based on the country of your PayPal account. If you need to have the receipt addressed differently, make sure to [https://www.paypal.com/myaccount/settingsprofile/ edit your PayPal settings] before you make the payment. Once the receipt is sent, it can not be changed.

It may happen that you have upgraded your account was upgraded, but the route planner does not allow you to add more addresses to the map. If this happensIt may take up to 15 minutes for your upgrade to be fully processed and your account status to be updated. When that period has passed and you're still not able to add more addresses on the website, your follow [[session|these steps]] may need to be resetyour session.

In case of persisting problems, you it's often PayPal delaying their instant payment notifications to our system. You may also want to check the [https://www.paypal-status.com/history/production status page] at PayPal.

Your You can use a credit card and or a bank account can be used for your subscription. PayPal subscriptionallows you to link a card or a bank, or both. If you need to change your payment method, e.g. add a new credit card or change your bank account, [https://www.paypal.com/myaccount/money/ manage your wallet] at PayPal.

The single ''day '' or single ''month '' upgrades stop automatically after the period ends, e.g. the "RouteXL 100 - Day" and "RouteXL 100 - Month" upgrades. These will not be repeated and there will be no automatic payment.

The ''recurring '' subscriptions via PayPal, e.g. "RouteXL 100 - Recurring", will be repeated monthly with automatic payments. You They can cancel a recurring subscription be cancelled every month, on [https://www.routexl.com/blog/subscriptions/ your subscriptions] page on our website , or on the [https://www.paypal.com/webscr?cmd=_manage-paylist preapproved myaccount/autopay/ automatic payments] page at PayPal.

Note: if your account has a ''business subscription on invoice, '' these pages will not work for you. === Move to other level === As your business grows you may need to move to another level, e.g. from 100 to 200 addresses. Unfortunately our system does not let you stack subscriptions. You'll need to [https://www.routexl.com/blog/subscriptions/ unsubscribe] and wait for the current period to end before you can resubscribe. Alternatively, [https://www.routexl.com/blog/contact/ contact support] to cancel your current subscription for you right away, but you'll loose the remainder of the current period. If you're in a hurry, you can also register a second account and upgrade that, but you'll have double costs. If you have some time and need more flexibility as a business, another option is move to a business subscription (see below).

* If you live in Belgium you may wish to use Bancontact for your payment. You Single day and single month upgrades can not add Bancontact as a be paid with debit or credit card in via PayPal without the need for a PayPal, but you can [https://wwwaccount.paypal-opladen.be/ add money] Recurring upgrades requires a PayPal account to store your PayPal accountpayment method details.

Business /corporate users within the EU can request a business subscription on invoice. The costs business subscription does not rely on PayPal for payments, but sends invoices that can be paid by bank transfer. There is no functional difference in the route planner e.g. no additional features. === Pricing === Business subscriptions are more expensive than upgrades via PayPal: * "RouteXL 100 - Business": €40 EUR ex VAT per month for (up to 100 addresses per route, or )* "RouteXL 200 - Business": €75 EUR ex VAT per month for (up to 200 addresses per route) For 6 or 12 months upgrade paid in advance we offer a discount of 10 or 20% on the total amount. Subscriptions can be cancelled  === Benefits === Benefits of the business subscription are:* full business details and VAT on a monthly basisinvoice* payment by bank transfer, no creditcard required* more stable, e.g. no PayPal problems such as expired cards or [https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276 queueing]* more flexible, e.g.6 or 12 month on one invoice* priority at support issues

To cancel a The application requires your business subscription on invoice, send an email via our details and can be made using the [https://www.routexl.com/blog/contactbusiness-subscription/ contact request form]. The business details will be checked before acceptance. This process requires a human hand and may take several working days. The upgrade will be activated after acceptance.

=== RouteXL 500 Cancellation ===

The beta testing of the next level at 500 addresses per route has startedSubscriptions can be cancelled on a monthly basis, unless you have chosen for a longer period paid in advance. It's only available as To cancel a business subscription at €200 EUR ex VAT per month and can only be used on invoice, just send an email via our [[testinghttps://www.routexl.com/blog/contact/ contact form]] system. While it has passed the private alpha phase, we still consider it experimental and we advise against usage in a high-profile environment.