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Frequently asked questions
Route optimization is awesome when you need to visit several locations on one day, e.g. customers, sights, shops or companies. It saves travel time and energy - fuel, gas, electricity - while lowering costs and emissions. Productivity increases when less time is spent on the road driving around. Customers as well as drivers love well-planned, fast pickups, deliveries and services.
RouteXL The route planner can [[import]] your addresses in bulk. The [[algorithm]] supports [[Edit location|time windows]], e.g. ready and due time for visits, pickup & delivery points, and [[multiple rounds]], e.g. to assign stops to several drivers or days. Multiple [[Options|modes of transport]] are available. Routes up to 20 stops are free on the website, more stops per route require an [[upgrades|upgrade]]. The service is made available under a [[Fair Use Policy|fair use policy]].
== Get started ==
RouteXL does not offer support via telephone. Your ideas, questions or problems are welcome on the support forums: [https://support.routexl.com/ support.routexl.com]
 
==== Frequently asked questions ====
* Is the map empty/white/grey? Do you see no streets at all? Select another map style in ''[[Options]] > Styling > Map style''
* Having problems with addresses on the map? Check [https://support.routexl.com/t/addresses-not-found/754 this announcement] or read more about [[geocoding]]
* Does the route not seem optimized? Check the setting at ''[[Options]] > Routing > Optimize routes''
* Did you upgrade but can't you add more addresses? Reset your session, follow [[Session|these steps]]
* Do you wish to cancel your recurring subscription? Read [[Upgrades|this page]]
* Are you missing the invoice for your PayPal upgrade? Read [[Upgrades|this page]]

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