If you have an [[Upgrades|upgraded]] your account, but the route planner does not allow you to add more addresses, you may need to reset your session.
To do so, == Checks == Before you'll need to end reset your current session , do these checks: * Tap the [[Import]] button and create a new onecheck the maximum number of addresses that is allowed. Does it match your subscription? * Make sure you are [https://www.routexl.com/blog/wp-login.php?redirect_to=https%3A%2F%2Fwww.routexl.com logged in]. Do you see your username on top of the website? * Try to [https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache#Bypassing_cache force reload] the website. The web browser may be using old data. * Check our [https://support.routexl.com support forums]. PayPal may be queueing their instant payment notifications during peak periods on their platform, which delays upgrades in our system. == Instructions == Follow these stepsto reset your session:
1. Log out of the website
8. Your session is now reset
== Contact support ==
If nothing of the above helped, [https://www.routexl.com/blog/contact contact our support] to check your account status.
