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304 bytes added, 02:25, 4 May 2020
Frequently asked questions
RouteXL does not offer support via telephone. Your ideas, questions or problems are welcome on the support forums: [https://support.routexl.com/ support.routexl.com]
 
==== Frequently asked questions ====
* Is the map empty/white/grey? Do you see no streets at all? Select another map style in ''[[Options]] > Styling > Map style''
* Having problems with addresses on the map? Check [https://support.routexl.com/t/addresses-not-found/754 this announcement] or read more about [[geocoding]]
* Does the route not seem optimized? Check the setting at ''[[Options]] > Routing > Optimize routes''
* Did you upgrade but can't you add more addresses? Reset your session, follow [[Session|these steps]]
* Do you wish to cancel your recurring subscription? Read [[Upgrades|this page]]
* Are you missing the invoice for your PayPal upgrade? Read [[Upgrades|this page]]

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