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There Make sure you are logged in correctly. Your username should be showed above the map. Also, you may still be need to clear old addresses on from the map. Press with the "Reset" button below the map to clear all addresses. If that does not help, your upgrade you may not have been applied need to your account yet. Reset your account's start a new session, follow [[Session|these steps]]
→Upgraded but can't add more addresses?
=== The map is empty, all white or grey? ===
Maps are delivered by third-party servicesproviders, e.g. like Google Maps, Mapbox or HERE. They may have a problem, or the network it may be unreachablebecause of network problems. You can select another change map service, provider by changing the selecting another style of for the map. Select another map style in via ''[[Options]] > Styling > Map style''
== Addresses ==
=== My addresses are not found or on the wrong place? ===
Addresses are placed on the map by third-party services''geocoding'' providers, e.g. Google Maps, Mapbox or HERE. Free users may hit the free usage limitof these suppliers, which has been decreased drastically compared to the early days. See More details are in [https://support.routexl.com/t/addresses-not-found/754 this announcement] or read more about . See our documentation for hints and tips on [[geocoding]]
=== Getting too many "address not precise" warnings? ===
=== Upgraded but can't add more addresses? ===
== Routes ==
When a route is mapped, the totals are added below it. Scroll down [[Savings|below the map]]
=== Why is the route faster/slower than Google Maps/Apple Maps/Waze? ===
Our [[algorithm]] uses OpenStreetMap data to create routes. That's a different map and street data may be older/newer. Also there is no live or forecasted traffic used. To align travel times and make routes slower or faster, use the setting in ''[[Options]] > Parameters > Speed''
=== The export to Google Maps does not work? ===
If you upgrade via PayPal for a single day, e.g. "RouteXL 100 - Day" or "RouteXL 200 - Day", your upgrade starts when PayPal confirms your payment and is valid for 24 hours after your payment.
=== I am missing Where is the invoice for my upgrade via PayPal? ===
Upgrades via PayPal have no invoices, but . They have receipts. These which are based on and sent to the PayPal account. Read [[Upgrades|this page]]
=== How to cancel my subscription? ===
You do not need to cancel when you have upgraded for one single day or one single month. If you have a recurring upgrade, unsubscribe on our website or cancel the preapproved payment at PayPal. If you have a business subscription on invoice, you'll need to contact us. See [[Upgrades|this page]]
