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First setup
== General ==
=== Where is the app? How to install? ===
There is no Android or iOS app, our website is our app: it's a webapp. Open [https://www.routexl.com/ www.routexl.com] in your smartphone browser and you're ready to go. To install a shortcut on your homescreen, see [[Apps|this page]].
=== The map is empty, all white or grey? ===
Maps are delivered by third-party services, e.g. Google Maps. They may have a problem, or the network may be unreachable. You can select another map service, by changing the style of the map. Select another map style in ''[[Options]] > Styling > Map style''
== Addresses ==
=== My addresses are not found or on the wrong place? ===
Addresses are placed on the map by third-party services, e.g. Google Maps. Free users may hit the free usage limit, which has been decreased drastically compared to the early days. See [https://support.routexl.com/t/addresses-not-found/754 this announcement] or read more about [[geocoding]]
=== Getting too many "address not precise" warnings? ===
This warning is given if an address is not placed exactly on a rooftop, e.g. when using a zip code without house number. To prevent these warnings, make sure to use [[Address format|complete address information]]. Or disable the warning at ''[[Options]] > Geocoding > Check address precise''
=== Upgraded but can't add more addresses? ===
There may still be addresses on the map. Press the "Reset" button below the map to clear all addresses. If that does not help, your upgrade may not have been applied to your account yet. Reset your account's session, follow [[Session|these steps]]
== Routes ==
=== The route is not optimized? ===
Route optimization is enabled by default, but may get disabled when you sort addresses manually. Check the setting at ''[[Options]] > Routing > Optimize routes''
=== The route shows straight lines between some stops? ===
First, check if your addresses are placed on the map on routable places, near a road. If all addresses are placed correctly, some roads may not be reachable by regular cars, e.g. service or private roads. To get access to more roads, use ''[[Options]] > Routing > Type > Deliveryvan''
=== Can't find the total distance, or milage, or time for the route? ===
When a route is mapped, the totals are added below it. Scroll down [[Savings|below the map]]
=== The export to Google Maps does not work? ===
Google Maps has some quircks when accepting multiple stops, you may need to use a workaround. Read [[Google Maps|this page]]
== Upgrades ==
=== What's the period for a single day upgrade? ===
If you upgrade via PayPal for a single day, e.g. "RouteXL 100 - Day" or "RouteXL 200 - Day", your upgrade starts when PayPal confirms your payment and is valid for 24 hours after your payment.
=== I am missing the invoice for my upgrade via PayPal? ===
Upgrades via PayPal have no invoices, but receipts. These are sent to the PayPal account. Read [[Upgrades|this page]]
=== How to cancel my subscription? ===
You do not need to cancel when you have upgraded for one single day or one single month. If you have a recurring upgrade, unsubscribe on our website or cancel the preapproved payment at PayPal. If you have a business subscription on invoice, you'll need to contact us. See [[Upgrades|this page]]
=== Where is the app? How to install? ===
There is no Android or iOS app, our website is our app: it's a webapp. Open [https://www.routexl.com/ www.routexl.com] in your smartphone browser and you're ready to go. To install a shortcut on your homescreen, see [[Apps|this page]].
=== The map is empty, all white or grey? ===
Maps are delivered by third-party services, e.g. Google Maps. They may have a problem, or the network may be unreachable. You can select another map service, by changing the style of the map. Select another map style in ''[[Options]] > Styling > Map style''
== Addresses ==
=== My addresses are not found or on the wrong place? ===
Addresses are placed on the map by third-party services, e.g. Google Maps. Free users may hit the free usage limit, which has been decreased drastically compared to the early days. See [https://support.routexl.com/t/addresses-not-found/754 this announcement] or read more about [[geocoding]]
=== Getting too many "address not precise" warnings? ===
This warning is given if an address is not placed exactly on a rooftop, e.g. when using a zip code without house number. To prevent these warnings, make sure to use [[Address format|complete address information]]. Or disable the warning at ''[[Options]] > Geocoding > Check address precise''
=== Upgraded but can't add more addresses? ===
There may still be addresses on the map. Press the "Reset" button below the map to clear all addresses. If that does not help, your upgrade may not have been applied to your account yet. Reset your account's session, follow [[Session|these steps]]
== Routes ==
=== The route is not optimized? ===
Route optimization is enabled by default, but may get disabled when you sort addresses manually. Check the setting at ''[[Options]] > Routing > Optimize routes''
=== The route shows straight lines between some stops? ===
First, check if your addresses are placed on the map on routable places, near a road. If all addresses are placed correctly, some roads may not be reachable by regular cars, e.g. service or private roads. To get access to more roads, use ''[[Options]] > Routing > Type > Deliveryvan''
=== Can't find the total distance, or milage, or time for the route? ===
When a route is mapped, the totals are added below it. Scroll down [[Savings|below the map]]
=== The export to Google Maps does not work? ===
Google Maps has some quircks when accepting multiple stops, you may need to use a workaround. Read [[Google Maps|this page]]
== Upgrades ==
=== What's the period for a single day upgrade? ===
If you upgrade via PayPal for a single day, e.g. "RouteXL 100 - Day" or "RouteXL 200 - Day", your upgrade starts when PayPal confirms your payment and is valid for 24 hours after your payment.
=== I am missing the invoice for my upgrade via PayPal? ===
Upgrades via PayPal have no invoices, but receipts. These are sent to the PayPal account. Read [[Upgrades|this page]]
=== How to cancel my subscription? ===
You do not need to cancel when you have upgraded for one single day or one single month. If you have a recurring upgrade, unsubscribe on our website or cancel the preapproved payment at PayPal. If you have a business subscription on invoice, you'll need to contact us. See [[Upgrades|this page]]
