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The first method is Our Upgrades via PayPal are automated and instantly available, with receipts sent to the PayPal account. The latter is Business Subscriptions are processed manually and may take several business days, with invoices sent to a contact person of your choice.
→No refunds
RouteXL is free to use for all routes up to 20 stops, under a [[Fair Use Policy]]. If you plan multiple routes a day, but never have more than 20 addresses to enter, there is no payment required. The free version is fully functional, you can use all goodies. Registration is not required. You can use the route planner without an account. You do need an account to change and save some [[Options]]. The [[API]] requires registration and is free for routes with up to 10 stopslocations.
The premium service allows you to add more stops to an itinerary. There are upgrades for routes up to 100 stops or more, for the time period of one day (24 hours), one month or recurring. Also, the premium service has higher quality maps and [[geocoding]], using Google's premium services.
You can access the premium service via these methods:
* '''Upgrade via PayPal''': for consumers and others that do not need invoices* '''Business subscriptionSubscription''': for businesses that need invoices or special arrangements
Note: if your account has a ''business subscription on invoice'' these pages will not work for you.
=== Refund policy ===
Due to the instant availability of our service upon explicit request and the provision of a free plan to test the route planner before purchasing upgrades, we generally do not offer refunds. However, exceptions may be considered under the following circumstances: (1) if you have not used our route planner after payment, as verified by our usage reports, (2) if you have reported problems to us and we had a reasonable opportunity to restore the service or fix any bugs. Any exceptions are at our sole discretion and are limited to a maximum of one upgrade period (one day or one month).
=== Move to other level ===
To apply for a business subscription, we require your company's details to ensure a smooth setup process. Applications can be submitted through our [https://www.routexl.com/blog/business-subscription/ request form]. Please note that this process involves verification of your business details by our team, which may take several working days. Your subscription will be activated following the approval of your application.
=== Subscription Cancellation ===
Our business subscriptions are designed with flexibility in mind. Cancellations can be made monthly, except in cases where a longer term has been prepaid. Should you need to cancel your business subscription, simply contact us via our [https://www.routexl.com/blog/contact/ contact form], and we will assist you with the process.
