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Maps are delivered by third-party providers, like Google Maps, Mapbox or HERE. They may have a problem, or it may be unreachable because of network problems. You can change map provider by selecting another style for the map via ''[[Options]] > Styling > Map style''
=== What are the terms and conditions for use? ===
Our terms and conditions are [https://www.routexl.com/blog/conditions-for-use-of-routexl/ here]
=== What's the policy on privacy? ===
Our privacy statement is [https://www.routexl.com/blog/privacy-statement/ here]
== Addresses ==
=== My addresses are not found or on the wrong place? ===
Addresses are placed located on the map by with the use of third-party ''geocoding'' providersservices, e.g. such as Google Maps, Mapbox or HERE. Free users may hit the free usage limit of these suppliers, which services. This limit has been decreased drastically compared to the early days. More details are in [https://support.routexl.com/t/addresses-not-found/754 this announcement]. See our documentation for hints and tips on [[geocoding]]
=== Getting too many "address not precise" warnings? ===
Route optimization is enabled by default, but may get disabled when you sort addresses manually. Check the setting at ''[[Options]] > Routing > Optimize routes''
=== Why is the route visiting this building twice? ===
The algorithm does not know where the entrance of a building is. If you have multiple stops to visit in the same building, but these are not [[Geocoding|placed]] at the same location, the route may approach these stops from different sides. The solution is to move these stops manually to the entrance of the building before creating the route, or to use one address for all stops in the same building.
=== The route shows straight lines between some stops? ===
=== Where is the invoice for my upgrade via PayPal? ===
Upgrades via PayPal have no invoices. They have receipts which are based on and sent to the PayPal account. Read See [[Upgrades|this page]] === How can I change my credit card? === To change a payment method for your subscription via PayPal you'll need to edit your wallet on PayPal. See [[Upgrades|this page]]
=== How to cancel my subscription? ===
You do not need to cancel when you have upgraded for one single day or one single month. If you have a recurring upgrade, unsubscribe on our website or cancel the preapproved payment at PayPal. If you have a business subscription on invoice, you'll need to contact us. See [[Upgrades|this page]]
