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→Error messages
Error messages from by the WEBFLEET .connect interface are shown in the RouteXL interface. Here are some common errors and their solution:
'''External request User does not allowed exist [ERROR 80141101]'''
This error indicates that your the WEBFLEET user username is not correctly configuredcorrect. Also, it may occur when you use special characters like &?#! in your WEBFLEET password. Go to the WEBFLEET interface and check if the user has the ''Expert'' profile username and external access to the WEBFLEET.connect interfacepassword.
'''User does not exist Account blocked [ERROR 11011130]'''
'''Itinerary orders are not supported for this unit [ERROR 2615]'''
This error is given when you have made too many requests in a short time period. If this happens too often, contact your TomTom Telematics representative to increase the request quota for your WEBFLEET account.
'''External request not allowed [ERROR 8014]'''
This error indicates that your WEBFLEET user is not correctly configured. Go to the WEBFLEET interface and check if the user has the ''Expert'' profile and external access to the WEBFLEET.connect interface.
