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=== The map is empty, all white or grey? ===
Maps are delivered by third-party providers, like Google Maps, Mapbox or HERE. They may have a problem, or it may be unreachable because of network problems. You can change map provider by selecting another style for the map via ''[[Options]] > Styling > Map style''
→I am on the free plan and can not add 20 addresses? It worked before but now I'm limited and need to upgrade?
There is no Android or iOS app, our website is our app: it's a webapp. Open [https://www.routexl.com/ www.routexl.com] in your smartphone browser and you're ready to go. To install a shortcut on your homescreen, see [[Apps|this page]].
=== What are the terms and conditions for use? ===
Our privacy statement is [https://www.routexl.com/blog/privacy-statement/ here]
=== How can I delete my account? ===
To delete your account, please [https://www.routexl.com/blog/contact/ contact] our support.
== Addresses ==
=== I am on the free plan and , it worked before, but now I can not add 20 addresses? It worked before but now I'm limited and need to upgrade? ===
If you've created a route before, there may still be some old addresses left on the map. You need to reset the routeplanner between routes, that will clear old addresses off the map. Just tap the "[[User interface|Reset]]" button and you should be able to add 20 addresses again.
== Routes ==
=== The map is empty, all is white or grey? ===
Maps are delivered by third-party providers, like Google Maps, Mapbox or HERE. They may have a problem, or it may be unreachable because of network problems. You can change map provider by selecting another style for the map via ''[[Options]] > Styling > Map style''
=== The route is not optimized? ===
