Changes

RouteXL is free to use for all routes up to 20 stops, under a [[Fair Use Policy]]. If you plan multiple routes a day, but never have more than 20 addresses to enter, there is no payment required. The free version is fully functional, you can use all goodies. Registration is not required. You can use the route planner without an account. You do need an account to change and save some [[Options]]. The [[API]] requires registration and is free for routes with up to 10 stopslocations.

* '''Upgrade via PayPal''': for consumers and others that do not need invoices* '''Business subscriptionSubscription''': for businesses that need invoices or special arrangements

The first method is Our Upgrades via PayPal are automated and instantly available, with receipts sent to the PayPal account. The latter is Business Subscriptions are processed manually and may take several business days, with invoices sent to a contact person of your choice.

* When the subscription ends, your account will go back to the free level again. You'll be able to load and use the routes you made when you were premium and you can create new routes up to 20 stops(10 locations via API).

When you upgrade via PayPal you will not receive an invoice, as the payment is made on beforehand, but you will receive a receipt via email. The receipt is based on the details of your PayPal account, will be sent to the email address of your PayPal account and has VAT based on the country of your PayPal account. If you need to have the receipt addressed differently, make sure to [https://www.paypal.com/myaccount/settingsprofile/ edit your PayPal settings] before you make the payment. Once the receipt is sent, it can not be changed.

It may happen that you have upgraded your account was upgraded, but the route planner does not allow you to add more addresses to the map. If this happensIt may take up to 15 minutes for your upgrade to be fully processed and your account status to be updated. When that period has passed and you're still not able to add more addresses on the website, your follow [[session|these steps]] may need to be resetyour session.

In case of persisting problems, you it's often PayPal delaying their instant payment notifications to our system. You may also want to check the [https://www.paypal-status.com/history/production status page] at PayPal.

Your You can use a credit card and or a bank account can be used for your subscription. PayPal subscriptionallows you to link a card or a bank, or both. If you need to change your payment method, e.g. add a new credit card or change your bank account, [https://www.paypal.com/myaccount/money/ manage your wallet] at PayPal.

The single ''day '' or single ''month '' upgrades stop automatically after the period ends, e.g. the "RouteXL 100 - Day" and "RouteXL 100 - Month" upgrades. These will not be repeated and there will be no automatic payment.

The ''recurring '' subscriptions via PayPal, e.g. "RouteXL 100 - Recurring", will be repeated monthly with automatic payments. You They can cancel a recurring subscription be cancelled every month, on [https://www.routexl.com/blog/subscriptions/ your subscriptions] page on our website , or on the [https://www.paypal.com/webscr?cmd=_manage-paylist preapproved myaccount/autopay/ automatic payments] page at PayPal.

Note: if your account has a ''business subscription on invoice, '' these pages will not work for you. === Refund policy === Due to the instant availability of our service upon explicit request and the provision of a free plan to test the route planner before purchasing upgrades, we generally do not offer refunds. However, exceptions may be considered under the following circumstances: (1) if you have not used our route planner after payment, as verified by our usage reports, (2) if you have reported problems to us and we had a reasonable opportunity to restore the service or fix any bugs. Any exceptions are at our sole discretion and are limited to a maximum of one upgrade period (one day or one month). === Move to other level === As your business grows you may need to move to another level, e.g. from 100 to 200 addresses. Unfortunately our system does not let you stack subscriptions. You'll need to [https://www.routexl.com/blog/subscriptions/ unsubscribe] and wait for the current period to end before you can resubscribe. Alternatively, [https://www.routexl.com/blog/contact/ contact support] to cancel your current subscription for you right away, but you'll loose the remainder of the current period. If you're in a hurry, you can also register a second account and upgrade that, but you'll have double costs. If you have some time and need more flexibility as a business, another option is move to a business subscription (see below).

 * Single day and single month upgrades can be paid with debit or credit card via PayPal without the need for a PayPal account. Recurring upgrades requires a PayPal account to store your payment method details.* If you live in Belgium you may wish to use Bancontact for your payment. You can not add Bancontact as a credit card in PayPal, but you can [https://www.paypal-opladen.be/ add money] to your PayPal account.

== Business subscription Subscription ==

Business/For businesses and corporate users can request entities seeking a tailored approach to their routing needs, we offer an exclusive business subscription on invoicemodel. The business subscription does not rely on This premium option is designed to accommodate the specific financial and operational requirements of businesses, bypassing the need for PayPal for and offering payment flexibility through direct invoicing. This method facilitates payments, but sends invoices that can be paid by via bank transfer, ensuring a seamless and efficient financial transaction process. There is no functional difference in It's important to note that while this subscription enhances the payment experience, it does not alter the functionality of our route planner e.g. planner—meaning, subscribers gain no additional featuresbeyond those available in upgrades via PayPal.

Business Our business subscriptions are structured to provide value while acknowledging the enhanced support and flexibility they offer: * '''RouteXL 100 - Business''': Priced at €40 EUR (excluding VAT) per month, this plan supports up to 100 addresses per route.* '''RouteXL 200 - Business''': For those requiring more expensive than upgrades via PayPal:extensive routing, this plan is available at €75 EUR (excluding VAT) per month, accommodating up to 200 addresses per route.

* "RouteXL 100 To further add value, we provide discounts for long- Business"term commitments: €40 EUR ex VAT per 10% off for a 6-month (up to 100 addresses per route)* "RouteXL 200 prepayment and 20% off for a 12- Business": €75 EUR ex VAT per month (up prepayment, applied to 200 addresses per route)the total subscription cost.

Benefits of the business subscription are:* Invoices feature your full business details and VAT on invoice, ensuring compliance and clarity for financial processing.* payment by Payments are made via bank transfer, no eliminating the need for a credit card required* more stableand the hassles associated with PayPal, e.g. no PayPal IPN queueing (such as card expirations and [https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276 read thisqueueing issues]).* more flexibleThe subscription model is designed for stability and flexibility, e.g. offering options for 6 or 12 -month on one invoiceinvoicing.* Subscribers receive priority at support , ensuring any issuesare promptly and efficiently resolved.

=== Application How to Apply ===

The application requires To apply for a business subscription, we require your business company's details and to ensure a smooth setup process. Applications can be made using the submitted through our [https://www.routexl.com/blog/business-subscription/ request form]. The Please note that this process involves verification of your business details will be checked before acceptance. This process requires a human hand and by our team, which may take several working days. Your subscription will be activated following the approval of your application.

Subscriptions Our business subscriptions are designed with flexibility in mind. Cancellations can be cancelled on made monthly, except in cases where a monthly basislonger term has been prepaid. To Should you need to cancel a your business subscription on invoice, send an email simply contact us via our [https://www.routexl.com/blog/contact/ contact form]. === RouteXL 500 === Beta testing of the next level 500 addresses per route has started. It's only available as a business subscription at €200 EUR ex VAT per month and can only be used on our [[testing]] system. While it has passed the private alpha phase, we still consider it experimental and we advise against usage in a high-profile environmentwill assist you with the process.